Delivery Information

Cili Bao Health attempts to keep all items in stock. If however, something is not in stock, you will notified and offered options to cancel the order or select a replacement.

Once payment has been received and verified, the products will be picked and dispatched. Orders generally dispatched within two business days.

All orders are dispatched via Courier Services (no Postal Deliveries will be made) to all cities/towns.

Delivery normally takes place within 2 days of dispatch, but may be as long as10 working days after dispatch.  The timeframe depends on whether a destination is a main centre e.g. Pretoria, Johannesburg, Durban, Cape Town or Bloemfontein, or an outlying town.

Outlying/Regional destinations will take longer as the Courier may not travel to these destinations on a daily basis. Delivery will therefore take place on the day closest to the time the Courier does travel to the destination.

A delivery being late is not grounds for cancellation of order, return of goods or refund. Any person signing at the delivery address will be accepted as proof of delivery.  It is up to the customer to ensure correct acceptance.